We just launched the first public MVP of Agentic Mail.
You can try it out by sending an email to [email protected] . The mail agent will reply with an answer in a few minutes.
The scope of the agent is narrow. It knows how to answer questions about FORMATION XYZ based on this website. You can ask questions about our services, MVPs, blog posts, team, or how we work.
Most companies already have the source material their customers need: websites, docs, FAQs, help articles, onboarding notes, policies, and release notes. The agent retrieves that material before it answers. If the source material is thin, missing, or outside scope, it will say so. It can also choose to escalate to a person in our team by CCing the relevant person. It should do so for pricing requests or things it can’t answer.
We’ve given the email agent a limited amount of credit. We’re, of course, carefully monitoring any interactions to see how we can tighten our RAG queries, , etc. And since we are in Germany, we will of course honor any GDPR-related requests to remove data.
Email works for this MVP because the useful facts are boring:
- No signup is needed. People can simply send a message.
- Almost everyone online knows how to send email. There are billions of email users.
- Email conversations are authenticated enough for many support workflows. Login flows often prove account ownership by sending a link or code to an inbox, and companies already use email addresses as customer handles. A fresh incoming email is not enough on its own because mail headers can be forged. But subsequent replies that include information sent by the agent confirm receipt and practical control of that inbox.
- Many company processes already run through email.
- Threads, forwarded messages, attachments, and CCs carry useful structure and context for an agent to work with.
- First-line AI replies can handle questions that are answerable from existing material, so people can focus on cases that need judgment or more help. The email agent can also solicit more details before escalating to the right support person. Ideally, it can handle the request autonomously.
Our goal is to test out the service with real users and gather feedback. We want to see what people ask, where the answers are useful, where the agent gets stuck, and what needs to be clearer. And of course, we need to dial in guard rails and test how well the agent stays on track. Also, we want to identify early customers interested in setting this up for their website, product, or service. Please contact us if that sounds interesting to you. You can read more about our new service here .
Do reply to this email!
If you are not on the newsletter yet, sign up on the front page . This newsletter is sent from the email address of our mail agent. When you receive our newsletter, you can engage with the agent simply by replying to it.
If you want your own mail agent for your documentation, product, website, or internal knowledge, contact us. We can set it up around your source material, scope, and escalation rules.
Try it now: email [email protected] .