MailFront: The Email Agent for Your Business

MailFront is an email agent for your business. Use it with a dedicated address such as [email protected] or connect an inbox your customers already know. People send a normal email. MailFront screens the message, checks approved company knowledge, and replies in the same thread. If the question needs judgment or the answer is missing, it brings the right person into the conversation.

Try it by sending a real question to [email protected] .

Answers from approved knowledge

Your knowledge base is the source of every answer. It can include FAQs, policies, product notes, web pages, documentation, and prior answers your team has approved.

MailFront stays inside that material. If it cannot find a supported answer, it says so and follows your escalation rules. Customers still receive a normal reply in the same email thread.

Guardrails for every reply

Your team sets the tone, facts, offers, and boundaries MailFront may use. A reply is sent only when the answer matches approved knowledge, the tone fits your rules, and the escalation path is clear.

The controls cover:

• The sources MailFront may use.
• Your brand voice and response guidelines.
• Escalation by topic, risk, confidence, sender, or missing information.
• A record of the question, sources, reply, CC decision, and send state.
• Business metrics such as volume, answer rates, escalations, and knowledge gaps.

A normal email workflow

1. A customer emails your MailFront address or existing inbox.
2. MailFront reads the thread and checks the most relevant approved knowledge.
3. It replies directly or CCs the person who should take over.

The agent keeps the thread context, including forwarded messages and attachments when your policy allows them. Customers do not need a new account, portal, or support interface.

Where MailFront fits

MailFront can handle routine customer support, screen inbound sales questions, guide onboarding, answer billing and account questions, route partner requests, share event information, and collect structured product feedback.

Start with one shared inbox, a narrow knowledge base, and reviewable replies. Test MailFront on real threads, measure its answer rate, review escalations, and fill the gaps in your source material before widening the scope.

Want an email agent for your domain?

Choose an address such as [email protected], send us your website and documentation, and define the escalation rules. We process the approved sources and activate a ready-to-use MailFront for your business.

Contact us to set up an email agent for your domain , or visit MailFront to see the product .